Refund policy

At Nestira LLC, your satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Return Window

We offer a 15-day return policy from the date your order is delivered. To be eligible for a refund or return, you must contact us within 15 days of the confirmed delivery date.

Items must be unused, in their original packaging, and in the same condition in which they were received.

How to Request a Return or Refund

To begin a return or refund request, please email nestirallc@gmail.com with:

  • Your full name
  • Order number
  • Email address used for the purchase
  • Reason for the return or refund
  • Photos of the product if it is damaged, defective, or incorrect

Once we review your request, we will provide instructions for the next steps.

Refunds

After your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved:

  • You will receive a full refund for the product price to your original payment method.
  • Original shipping charges are non-refundable, unless the return is due to our error or a defective product.

Please allow up to 10 business days for your refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery at nestirallc@gmail.com.

Please include:

  • Your order number
  • A brief description of the issue
  • Clear photos showing the damage or incorrect item

After reviewing your claim, we will provide a replacement or full refund when applicable.

Non-Returnable Items

For safety and hygiene reasons, baby feeding and teething products that have been used cannot be returned unless they arrive damaged, defective, or incorrect.

European Union Customers

If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery without providing a reason, provided the item remains unused, unopened, and in its original condition.

Contact Us

If you have any questions regarding our Refund Policy, please contact us:

Nestira LLC
Email: nestirallc@gmail.com