Shipping policy
Welcome to Nestira LLC! We truly appreciate your visit and your order. Below are the terms and conditions of our Shipping Policy.
Shipping Times
Please allow 1–3 business days for order processing before your order ships. Processing includes order verification, quality inspection, packaging, and carrier pickup.
Once your order has shipped, delivery time is typically 5–10 business days within the United States. Shipping times may vary depending on your location and external factors such as carrier delays, weather conditions, or peak holiday seasons.
During high-volume periods, processing and shipping times may experience slight delays. If this occurs, we will notify you via email with updated delivery estimates. We appreciate your patience and understanding.
Customs, Duties & Taxes
For international orders, customers are responsible for any customs duties, import taxes, or additional fees that may apply after shipment. Nestira LLC is not responsible for any charges required by the destination country.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number. Tracking information may take 24–48 hours to update.
Address Accuracy & Changes
It is the customer’s responsibility to ensure that the shipping address entered at checkout is correct.
Because we process orders quickly, address changes can only be made within approximately 12 hours of placing your order. Please contact us immediately at nestirallc@gmail.com if you need to make corrections.
Lost, Stolen, or Missing Packages
Nestira LLC is not responsible for packages marked as delivered by the carrier.
If your tracking shows your package as delivered but you have not received it, please:
- Check surrounding areas (porch, mailbox, garage, etc.)
- Check with neighbors or household members
- Contact your local carrier with your tracking number
If your package is still missing after these steps, contact us within 15 days of the marked delivery date at nestirallc@gmail.com, and we will assist you.
Damaged, Incomplete, or Incorrect Orders
If your order arrives damaged, incomplete, or incorrect, please email us within 15 days of delivery at nestirallc@gmail.com.
Please include:
- Order number
- Description of the issue
- Clear photos of the product and packaging
If approved, we will send a replacement or resolve the issue accordingly.
Late Deliveries
While we strive for timely delivery, we cannot guarantee delivery by a specific date due to carrier delays, weather events, customs processing, or other factors beyond our control.
We do not offer refunds for delays caused by shipping carriers or for orders not arriving by a specific date, holiday, or event. Once an order has shipped, it cannot be modified or canceled.
Returns Window (15-Day Note)
If you are not satisfied with your order, you may request a return or issue report within 15 days of delivery, depending on eligibility outlined in our Refund Policy.